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# How to Configure Weekly Reports?

### Alert Email

**What this is for**: Alert Email is used for campaign related notifications. These emails keep you informed about important updates without checking the dashboard.

**How it works**

* Alerts are sent to the email address you set here
* If no email is added, alerts go to your primary account email

**How to set it up**
* Go to **Settings > Configurations > Weekly Reports**
* Find **Configure Alert Email**
* Enter the email address
* Click **Save**
![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/f/e/f4fedfcdcc3a3800/image_j5rlov.png)
### Weekly Report Emails

Weekly Reports automatically send campaign performance summaries to clients, teammates, or internal teams.
Reports are sent every Monday at 8 AM UTC and only if there is campaign activity.

###### Create a Weekly Report

* Under **Configure Weekly Report Emails**
* Click **Click to add**
* This opens the report template editor

###### Weekly Report setup

###### From email: ![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/f/e/f4fedfcdcc3a3800/image_mmzfdx.png)

Controls which email address the report is sent from.

###### Recipient emails: **who receives the weekly reports.**
![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/f/e/f4fedfcdcc3a3800/image_4ktkfb.png)
* Add one or more email addresses
* Separate multiple emails with commas

###### Add a subject line for the weekly report email:

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/f/e/f4fedfcdcc3a3800/image_1c8kzt3.png)
###### Report content and metrics

Allows you to include campaign performance data in the email.
Available metrics include:
* Connection Request Sent Count
* Follow Ups Sent Count
* Connection Accepted Count
* Replied Count
* Acceptance Rate
* Response Rate
Metrics can be added using the buttons below.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/f/e/f4fedfcdcc3a3800/image_1bfs0m3.png)

###### Then:
* Click **Save Details**
* Reports are sent automatically every Monday

### Customer Success Reports

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/f/e/f4fedfcdcc3a3800/image_re6v6c.png)

Customer Success Reports add AI generated insights to weekly reports.
When enabled:
* Performance summaries are included
* Improvement suggestions are added
This option can be toggled on or off from the same page.